EASY RETURN POLICY

The customer satisfaction is our focus, to make a return is easy and fast.

If, for any reason, you are not satisfied with your order, you can return your item by sending us a notice within 28 days from the delivery date.

The only conditions we ask you, are regard the product:  

  • The goods must be returned intact and in original packaging
  • The goods mustn't be damaged
  • The goods must have the original tag.  

Choose among  refundstore credit or items change, using this procedure:

 

In Italy return is free. No further cost will be charged.

Follow one of these procedures: 

REGISTERED USER

If you made the purchase from your registered account area, please send the return request from your account page within 28 days from the order reception:

  1. Log in with your account and click on "My orders"
  2. Select the order for which you want to request the return and click on "display order”.  Check if the data entered are correct and click on the top right on "Request a return"
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

 

NON-REGISTERED USER

If you made the purchase as a guest or without the log in to your account, please go to the orders and return section within 28 days from the order reception:

  1. Fill the research form with the required data, of the confirmation order email
  2. Check in the displayed order if the data are correct and click on the top right "Request a return"
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

NB

  • To make a return, the goods must be shipped within 5 days from the authorization date
  • The returned goods must not be used or damaged. The goods must be returned in the original packaging and and any documentation and accessories.

 

In the rest of European Union countries, the return fee is 15 euros.

If you ask for a size exchange, the shipment will be free.

 

To make a return is easy and fast:

REGISTERED USER

If you made the purchase from your registered account area, please send the return request from your account page within 28 days from the order reception:

  1. Log in with your account and click on "My orders"
  2. Select the order for which you want to request the return and click on "display order”.  Check if the data entered are correct and click on the top right on "Request a return".
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

 

NON-REGISTERED USER

If you made the purchase as a guest or without the log in to your account, please go to the orders and return section within 28 days from the order reception:

  1. Fill the research form with the required data, of the confirmation order email
  2. Check in the displayed order if the data are correct and click on the top right "Request a return"
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

NB

  • To make a return, the goods must be shipped within 5 days from the authorization date
  • The returned goods must not be used or damaged. The goods must be returned in the original packaging and and any documentation and accessories.

 

If you are outside the European Union you can return the goods within 28 days from the receiving date.

The return costs are in the chart at the bottom of this page. It varies according to the country.

 

To make a return is easy and fast: 

REGISTERED USER

If you made the purchase from your registered account area, please send the return request from your account page within 28 days from the order reception:

  1. Log in with your account and click on "My orders"
  2. Select the order for which you want to request the return and click on "display order”.  Check if the data entered are correct and click on the top right on "Request a return"
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

 

NON-REGISTERED USER

If you made the purchase as a guest or without the log in to your account, please go to the orders and return section within 28 days from the order reception:

  1. Fill the research form with the required data, of the confirmation order email
  2. Check in the displayed order if the data are correct and click on the top right "Request a return"
  3. Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

NB

  • To make a return, the goods must be shipped within 5 days from the authorization date
  • The returned goods must not be used or damaged. The goods must be returned in the original packaging and and any documentation and accessories.

 

EUROPE EXTRA EU

25 €

CANADA / USA

35 €

OCEANIA

50 €

RUSSIA

50 €

JAPAN

40 €

REST OF THE WORLD

50 €

HONG KONG

35 €

KOREA

35 €

CHINA

35 €