EASY RETURN POLICY

Our customers' satisfaction is at the first place; returning your order is easy and quick.

If for any reason you are no longer satisfied with your purchase, you can return it within 28 days from the delivery of your order.

The only conditions we ask you to respect are concerning the productt:  

  • The good must be returned in the same condition you received it: unworn, unwashed, defect-free.
  • The good must be returned in its undamaged original packaging (e.g. shoe box/dust bag/ plastic package or other).
  • The good must have the original label and safety tag.

Choose among refund, store credit or product change by following the procedure below::

 

The first exchange is free, the return costs 4,5 € which will be deducted from the refund. You can return your purchase within 28 days from the delivery of your order.

STEP 1

Pack the item you want to return into its original packaging and put it in an appropriate parcel.

STEP 2

Fill in the above return form. Cut it out and put it inside the parcel. In case you want to exchange your product, please contact us.

STEP 3

Cut and stick on the parcel the return address you can find in the return form. The label is prepaid, you do not have to pay any shipping cost.

STEP 4

Call BRT or visit the website www.brt.it to book a pickup. Choose the cost to be charged to addressee or use this customer code: 1391897. Ship to: Hobb's S.r.l. - Via Roma n° 4, 35010 Villa del Conte (PD).

STEP 5

You’re done! We will elaborate your return within 5 working days from its delivery.


The goods must be returned in the same condition you received them: unworn, unwashed, defect-free, with the original label, safety tag and in their undamaged original packaging. Once you remove or cut the safety tag, the product can not be returned anymore..

The return is free. You can return your purchase within 28 days from the delivery of your order.

STEP 1

Pack the item you want to return into its original packaging and put it in an appropriate parcel.

STEP 2

Fill in the above return form. Cut it out and put it inside the parcel. In case you want to exchange your product, please contact us.

STEP 3

Contact our customer service to receive your personalized return label: customer@h-brands.com. Print and stick the label on the parcel. The label is prepaid, you do not have to pay any shipping cost.

STEP 4

Book the DHL parcel pick up. Use the client code sent by email by our customer service in order to benefit from the free return service. Pay attention, the return shipping could take up to two weeks to arrive in Italy.

STEP 5

You’re done! We will elaborate your return within 5 working days from its delivery.


The goods must be returned in the same condition you received them: unworn, unwashed, defect-free, with the original label, safety tag and in their undamaged original packaging. Once you remove or cut the safety tag, the product can not be returned anymore.

If you live outside The European Union, you can return your purchase within 28 days from the delivery date. The return cost may vary according to the country you ship from; you can find all the details in the chart below.
For an extra European return, please contact our customer service to receive your personalized return label: customer@h-brands.com


EXTRA UE EUROPE

25 €

CANADA / UNITED STATES

35 €

OCEANIA

50 €

RUSSIA

50 €

JAPAN

40 €

REST OF THE WORLD

50 €

HONG KONG

35 €

KOREA

35 €

CHINA

35 €


The goods must be returned in the same condition you received them: unworn, unwashed, defect-free, with the original label, safety tag and in their undamaged original packaging. Once you remove or cut the safety tag, the product can not be returned anymore.